Terms & Conditions
& Refund Policy

At a Glance

By booking or using services with ClearPath DOT Testing LLC, you agree to the following:

• Appointments must be booked with accurate personal and employer information.
• A valid government-issued photo ID is required at the time of service.
• Clients must arrive on time and follow all collection site instructions.
• Missed appointments, late arrivals, refusal to test, or failure to provide required documentation may result in fees and may be treated as a canceled or incomplete service.
• Testing services are provided in accordance with applicable DOT procedures and site protocols.
• Refunds are limited once a test has been scheduled, staff time has been reserved, or services have been performed.
• No refund is available for completed tests, specimen collections already started, no-shows, or refusal/inability to complete a test, except where required by law.
• Reschedules may be allowed with advance notice, subject to availability.
• Administrative, processing, or third-party fees may be nonrefundable.
• Results release, privacy, and record handling are subject to applicable law, employer requirements, and testing program rules.